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Returns and Exchanges Policy
Via Veritas Sæculum XXI (VVSXXI) Effective Date: June 29, 2026
At Via Veritas Sæculum XXI (“VVSXXI,” “we,” “us,” or “our”), we want every customer to be fully satisfied with their purchase of religious articles. This policy explains how returns and exchanges work for orders placed through vveritas.sbs, which ships to customers worldwide.
1. Eligibility for Returns
You may request a return or exchange within 7 calendar days from the date you received your order, provided that:
The item is unused, undamaged, and in its original condition.
The item is in its original packaging, including any boxes, pouches, certificates of authenticity, or protective materials it was shipped with.
You have proof of purchase (order number or confirmation email).
The following items cannot be returned or exchanged, except in cases of defect or shipping error:
Items that have been blessed, consecrated, or personalized/engraved at the customer’s request.
Items marked as “Final Sale” or sold at clearance prices.
Gift cards or digital products.
2. How to Request a Return or Exchange
Contact us before sending anything back. Email contact@vveritas.sbs or message us on WhatsApp at +55 12 98803-7269, including your order number, the item(s) you wish to return or exchange, and the reason for your request.
We will review your request and, if approved, provide you with return instructions and the shipping address to send the item to.
Pack the item securely, including all original packaging and accessories, and ship it to the address provided.
We recommend using a trackable shipping method and keeping your shipping receipt, as VVSXXI is not responsible for items lost or damaged in transit back to us.
3. Refunds
Refunds are processed only after we have received and inspected the returned item. We do not issue refunds before the product arrives back to us.
Once your return is received, we will inspect it and notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original method of payment within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Shipping fees from the original order are non-refundable, except in cases where the return is due to our error (wrong item sent, defective product, or damage during the original shipment).
4. Return Shipping Costs
Customer-requested returns (change of mind, wrong size, etc.): the customer is responsible for the cost of shipping the item back to us.
Our error or a defective/damaged item: VVSXXI will cover the cost of return shipping, either by providing a prepaid label (where available) or by reimbursing reasonable shipping costs upon presentation of a receipt.
Because VVSXXI ships globally, return shipping costs and delivery times will vary depending on your country of origin. We encourage customers outside Brazil to factor in international shipping costs and customs procedures when requesting a return.
5. Exchanges
If you would like a different size, model, or item instead of a refund, please indicate this when you contact us. Exchanges are subject to the same eligibility rules as returns and to the availability of the requested item. If the new item has a different price, we will contact you to arrange payment of the difference or a partial refund, as applicable.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you, including return shipping where applicable.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped. Once an order has shipped, it must follow the standard return process described above.
8. Customs, Duties, and International Orders
For international orders, the customer is responsible for any customs duties, taxes, or import fees that may apply, both when receiving the original order and when returning an item. VVSXXI is not responsible for delays caused by customs processing.
9. Contact Us
If you have any questions about this Returns and Exchanges Policy, please reach out to us:
Email: contact@vveritas.sbs
WhatsApp / Phone: +55 12 98803-7269
Website: vveritas.sbs
We are committed to resolving any issue with care and in a manner consistent with the trust our customers place in us when purchasing religious articles.